kno89Frequently Asked Questions

No. Each person may hold only one active account on kno89. If we detect multiple accounts registered to the same individual, we will close all but one and may restrict access to the platform. This policy helps us prevent fraud and maintain fair play for all users. When you register, you confirm that you are opening your first and only account. If you have forgotten your password or lost access to your account, use our password recovery feature or contact our support team. Do not attempt to open a second account as a workaround.

KYC (know-your-customer) verification on kno89 typically requires a government-issued photo ID such as a passport, national ID card, or driver's license. We may also ask for proof of address, such as a recent utility bill or bank statement. In some cases, we request a selfie to confirm that the ID matches the account holder. The exact documents depend on your jurisdiction and the payment methods you use. Our support team will tell you which documents are needed when you initiate verification. Upload clear, legible images and ensure all information matches your account details. Verification usually completes within a few business days.

If you suspect unauthorized access to your kno89 account, contact our support team immediately via the chat feature on the platform. Do not attempt to log in multiple times, as this may trigger a security lock. Our team will verify your identity and investigate the issue. If your account has been compromised, we can reset your password, review recent transactions, and help you secure your account. We recommend changing your password regularly and using a strong, unique password that you do not share with anyone. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and prefer to contact us through local channels, our support team can assist you.

To open a support ticket on kno89, use the chat feature available on the platform. Click the support icon, describe your issue, and our team will respond during peak hours. For non-urgent inquiries, you can also reach out through the contact information provided in the footer of kno89. When you contact us, provide your username, email, and a clear description of your issue. Our support team aims to respond within a reasonable timeframe. For account-related issues, have your account details ready. For payment issues, include the transaction ID if available. We support English and Indonesian languages.

If a deposit or withdrawal does not complete, the funds typically remain in your original payment method or kno89 account, depending on where the transaction failed. Check your transaction history on kno89 to see the status. If a deposit failed, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) may have declined it for security reasons. Try again or contact your bank. If a withdrawal failed, the funds return to your kno89 account. Contact our support team with your transaction ID, and we will investigate. Do not attempt the same transaction multiple times in quick succession, as this may cause additional issues.

kno89 does not charge fees on deposits or withdrawals. However, your bank or payment provider may charge a fee depending on the payment method you use. For example, some banks charge a small fee for transfers, and some e-wallet providers (mobile banking, local payment, online payment, e-wallet) may apply fees for certain transaction types. Check with your bank or payment provider for their fee schedule. When you initiate a withdrawal on kno89, we show you the amount that will be transferred to your account after any applicable fees. Withdrawals are subject to verification windows and may take a few business days to complete depending on your payment method.

Live-dealer tables on kno89 feature real dealers and real cards or wheels broadcast in HD from our studios. You play games like blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo in real time with other players. The outcome depends on the dealer's actions and the physical game equipment. Slots are automated games where you spin reels and outcomes are determined by a random number generator. Slots include titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer tables offer a social experience and table limits; slots offer faster gameplay and varied themes. Both are available on kno89, and you can switch between them anytime.

Bonus offers on kno89 vary and are subject to terms and conditions. We do not advertise fixed bonus amounts or famobile bankingcated percentages. Instead, we describe offers in general terms such as "an attractive welcome offer" or "a new-customer bonus". When you receive a bonus, the terms will specify any wagering requirements, game restrictions, expiration dates, and withdrawal conditions. Read the bonus terms carefully before accepting. Some bonuses may only be used on certain games or may require a minimum deposit. If you have questions about a specific bonus offer, contact our support team. Bonus terms apply during specific periods, such as around Idul Fitri or Idul Adha, and may vary by region.

If a deposit or withdrawal does not complete, the funds typically remain in your original payment method or kno89 account, depending on where the transaction failed. Check your transaction history on kno89 to see the status. If a deposit failed, your bank or payment provider (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment) may have declined it for security reasons. Try again or contact your bank. If a withdrawal failed, the funds return to your kno89 account. Contact our support team with your transaction ID, and we will investigate. Do not attempt the same transaction multiple times in quick succession, as this may cause additional issues.